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Great BC Customer Service

Overview

The Great BC Customer Service course is a short, practical training aimed to help learners build a foundation of the key customer service skills employers across British Columbia are dynamically pursuing. The course emphasizes effective communication, problem-solving, and professional etiquette to make sure participants provide consistent and excellent customer experiences in any customer-facing role.  

Through real-world scenarios and hands-on learning, participants gain strategies to confidently handle customer interactions, manage complaints, and make positive, lasting impressions. The skills learned are immediately applicable across industries including retail, tourism, hospitality, call centers, healthcare, and service-based workplaces, making this course ideal for job seekers, newcomers, students, and frontline workers looking to stand out. 

Upcoming Course Start Dates

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Benefits of taking this course: 

  • Equip learners with transferable skills that apply to multiple roles and industries 
  • Improve communication and professionalism  
  • Strengthen problem-solving and conflict handling skills to turn challenging situations into positive outcomes 
  • Boost employability and workplace readiness 
  • Support career entry or advancement 

Modules: 

  • Customer Service Fundamentals 
  • Effective Communication Skills  
  • Professional Etiquette and Workplace Conduct 
  • Handling Complaints and Difficult Situations 
  • Problem Solving and Decision Making  
  • Teamwork and Service Excellence 
  • Customer Service Skills Across Industries 

Change, Refund, and Return Policy: 

  • Learners may request one-time course rescheduling or transfer to another available session. The request must be made at least three (3) business days prior to course start date. Transfers are subject to seat availability.  
  • Full refunds will be provided if the request to cancel has been received more than a week (7 days) before the course start date or Western Workforce Skills Training Centre cancels or reschedules the course.  
  • No refund will be issued if a registered participant is late, absent, or cancelled within the day.  
Duration 

16 hours (2 days) 

Course Fee

$275 + GST 

Language

English

Class Location

Surrey or Abbotsford Campus;
In-person only 

Certificate

A certificate of completion will be provided at the end of the course.  

Ready to Get Certified?

Take the first step toward increasing your employability and meeting workplace requirements with recognized certification. Join our practical training and gain the skills employers across British Columbia value.

Reserve Your Spot

Frequently Asked Questions 

A: Retail, tourism and hospitality, healthcare, call center, and service-based roles. 

A: Yes. The course is designed for all experience levels, including individuals new to customer service or entering the workforce for the first time. 

A: Yes. Employers value strong customer service skills. This training helps learners demonstrate workplace readiness, confidence, and professionalism, making them more competitive in customer-facing roles.  

A: While this course is not a regulatory requirement, the skills gained are highly valued by employers and commonly listed in job descriptions across multiple industries. 

A: No. The course is open to students, job seekers, and working professionals.