This policy outlines the conditions under which students/learners may request changes, refunds, or returns for training programs offered by WWSTC. The policy ensures fairness, transparency, and compliance with regulatory requirements.
Scope of Change, Refund, and Return Policy
This policy applies to the following:
Individual Student/Learner
Employer-sponsored participants
In-person, online, or hybrid training
Course Changes and Transfers
Learners may request one-time course rescheduling or transfer to another available session.
Request must be made at least 3 business days prior to course start date
Transfers are subject to seat availability
Name substitution (employer-sponsored training) may be permitted prior to course start
Additional changes will be subject to administrative fees
Refund Policy
Full Refund
The request received 7 or more calendar days before the course start date
WWSTC cancels or reschedules a course due to low enrollment or unforeseen circumstances
Partial Refund
The request received 3-6 calendar days before the course start date
Administrative material or registration fees may be deducted
No Refund
The student is late.
The student informs WWSTC about being late or cancellation on the training day itself
The request is made less than 3 business days before the course start date
The student/learner fails to attend or withdraws after the course started
The student/learner is removed due to misconduct or non-compliance
Certification, exam, or third-party fees have already been incurred
Funded Training
For sponsor-funded programs
Refunds and changes are subject to funder rules and eligibility requirements
Attendance and completion may be mandatory
Non-attendance may result in reporting to the funding body
Returns of Materials
Physical training materials must be unused and returned in original condition 7 days of course cancellation
Digital materials and online access are non-returnable once issued
Certification or examination fees are not refundable
Exceptional Circumstances
WWSTC may consider exceptions for the following:
Medical emergencies (documentation will be required)
Compassionate and extenuating circumstances
Employer-initiated cancellation
Approval is at the discretion of WWSTC
Request Process
All changes, refund, or return request must do the following:
Submitted in writing (email or form)
Include student/learner legal name, course title, and start date
Submitted within the timelines mentioned below
Approved refunds are processed with 10-14 business days
Policy Acceptance
Registration and participation in WWSTC training constitute acceptance of this policy
